Case study
How Brown & Brand unlocked time for sales by reducing onboarding admin
Read on to hear about Brown & Brand's experience with Kotini
About Brown & Brand
Since opening our doors in 1983 our customer ethos has always been putting our customers needs first and pride ourselves on our professional yet personal service.
We always strive to do all we can for clients to ensure one of life’s most stressful propositions becomes as trouble free and seamless as possible.
With extensive and substantial knowledge concerning all aspects of property and marketing in both the immediate and surrounding areas, ensures our confidence in our ability to sell any property quickly and efficiently and at a full market value.
Having the ability to be forward thinking and adopting the latest technology and ideas, yet retaining our core personal customer care enables us to offer our clients the best of both worlds in worlds in terms of marketing and service
What we wanted to achieve
When we partnered with Kotini, our primary objective was to ensure full compliance with the latest legislation while streamlining the onboarding process for both clients and our internal team. This partnership has enabled us to focus more on delivering exceptional client service and driving higher sales with less administrative burden.
What does Brown & Brand have to say about Kotini?
Mike Hopkins
Resident Partner of Brown & Brand
Kotini quickly became a seamless part of Brown & Brand’s systems, providing clients with an easy-to-navigate onboarding platform and freeing up countless hours for our team. This has allowed us to continue delivering the first-class service that we are renowned for.
An additional benefit in using kotini, is many solicitors are now embracing the information collated by Brown & Brand via Kotini, enabling our sale transactions to start promptly and reducing the likelihood of future failed transactions.
We’ve use Kotini for well over 100 properties and reaped the rewards of hundreds of hours of time saved. Kotini have become a seamless part of the systems that we now use. It’s now become part and parcel of our valuation listing presentation!
Lucy Bush
Negotiator at Brown & Brand
We’ve been working with Kotini for just over a year now, and they’ve been fantastic. The platform has saved us so much time when onboarding clients — it’s set up to be incredibly easy to use. On the rare occasion we’ve needed help, the Kotini team has been super responsive and supportive. It’s taken a huge amount of admin work off our plate when it comes to getting sales tied up and properties on the market. We’d highly recommend Kotini!
