Case study
How we gained peace of mind over our compliance
Read on to hear about Sewell & Gardner's experience with Kotini
About Sewell & Gardner
Sewell & Gardner is an independent, family run business located on Rickmansworth High Street and boasts 20 years of heritage. Their team are all local, know their patch inside out and collectively have the largest market share in the WD3 postcode.
When we first met Alex and Hannah, they told us their mission is to keep people at the heart of the property market, and they are dedicated to putting their clients first to make this happen.
The team at Sewell & Gardner is trained to go above and beyond for their clients. They’re proud of the fact that over half of their new business comes from personal recommendations and it’s no wonder, as whilst they value technology and how it can help them get the job done, they know that there’s no substitute for picking up the phone and chatting with a client or meeting them at the branch or their home.
What we wanted to achieve
Our biggest focus is delivering an honest, professional, and personal service. We always want to cut down on admin that’s taking us away from delivering that personal service. Reducing the time it takes to produce a contract, check IDs and gather the material property information gives us more time to spend on clients.
What does Sewell & Gardner have to say about Kotini?
Hannah Matthews
Director at Sewell & Gardner
Introducing Kotini into the business has massively reduced the time we spend onboarding clients, collecting ID for all our checks, and gathering property information like titles and now material information. The streamlined process allows me and my agents to avoid getting bogged down in admin, giving us time back to focus on the people behind the property and provide a personalised service.
Beyond saving time, using Kotini has helped me and the team worry less about our compliance. Of course, compliance is still important and gets our attention, but I know that when we onboard a client through Kotini, the same compliant onboarding process happens every time: getting privacy policies signed, running all the checks, and gathering the Material Information. I don’t have to worry whether my team has covered all the bases for every transaction because when they use Kotini, it happens automatically.
Kevin Anderson
Head of Sales at Sewell & Gardner
We’ve just started using Kotini for all of our onboarding and AML needs and I have to say it has been a breeze so far! It has been so simple to use as all you need to do is enter some basic details about the property and the client and the rest is sorted! So much easier than what we were using previously.
