Removing the pain from payments in Estate Agency
As an agent, winning instructions and moving sales forward should be your focus. Too often, that time is lost to admin, and there’s lots of it, but today we’re focusing on payments. Raising invoices, chasing payments, and matching accounts. Payments you need to take for things like EPCs, admin fees and marketing packages.
The work isn’t complex, but it’s tedious, and it’s taking you away from doing what agents should be doing.
That’s why we built customisable fees in Kotini to eliminate the time sink payments can become.
Why make payments easier for agents?
Late payments drain time and cash flow
Late payments are draining small businesses of time and cash. But chasing and collecting those payments is far from straightforward. Many agencies rely on emailed invoices (even if a CRM generates them), bank transfers and manual spreadsheet checks to confirm payment. Processes that drain time and leave clients underwhelmed.
Reconciling is repetitive and error-prone
Manually cross-checking payments against files is slow, and mistakes creep in. As volumes rise, so does the admin burden.
Inconsistent charges cause confusion
Without a standard process, fees vary by branch or negotiator. One seller pays for an EPC, another doesn’t. Sellers expect £80–£115 for an EPC (GOV.UK, 2024). If it’s unclear or inconsistent, it erodes trust.
Clients feel the patchwork
Multiple invoices, bank transfers, and emails with bank details in – sellers experience a messy process that feels outdated and frustrating.
Ready to level up your payment experience?
How Kotini makes it simple
Imagine embedding payment processing directly into your onboarding process; that’s exactly what Kotini does. You decide what to charge, clients pay instantly, and the system handles the rest. It’s quicker for you, clearer for clients and a better experience all round.
Set up your fees
Add any charge directly into Kotini, marketing fees, EPCs, admin fees, you name it, we can process it.
Collect payment instantly
Clients pay during onboarding by card, online, Apple Pay, Google Pay and more. No chasing or waiting.
Automatic reconciliation
Payments are logged against the right transaction instantly. No spreadsheets.
A smoother client journey
From ID checks to payments, everything happens in one branded portal.
The bottom line
Customisable fees in Kotini remove another admin headache: getting paid. By standardising charges, collecting money instantly and automating reconciliation, you win back time, improve cash flow and give clients a smoother journey. In a market where every instruction counts, this is yet another competitive edge.
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